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Systems Monitoring - Included as Standard

If your server stops responding, we’ll know about it before you do. Every server we host is monitored for availability on a 24x7x365 basis. In the event of an issue an engineer is alerted and will respond immediately.

If it is a software issue our engineers can restart your server. If it’s a hardware issue on one of our supplied servers, we’ll get to work fixing it straight away.

Its like having your own dedicated support staff every hour of every day.

Custom Monitoring

In addition to basic uptime monitoring (via Ping) we can monitor all aspects of a server. Processor load, memory usage, available diskspace, Web, POP3, SMTP, DNS, FTP monitors are available. We can even write custom scripts that interact with your databases to alert against performance conditions.

Our Basic Alerting module includes email/SMS to customer alerts and upto 10 of the commonly used monitors.

Our Advanced Alerting module includes alerts directly to our NOC, any possible type of service monitoring and Titan engineer resolution. We also perform health monitoring to prevent issues occurring in the first place.

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Managed Service Bundles

Managed Service Bundle 1

We include everything you need to ensure maxiumum performance, uptime and data security such as Daily Backups, Server Health Monitoring, Security Updates and 24x7 Monitoring of Services.

  • Basic Backup Management
  • Advanced Alerting & Housekeeping
  • Patch Management
  • Premium Support
Managed Service Bundle 2

This service extends Bundle 1 to include Image-based server backups; required for bare-metal Disaster Recovery solutions or system rollbacks.

  • Advanced Backup Management
  • Advanced Alerting & Housekeeping
  • Patch Management
  • Premium Support

Premium Support

If you require something outside of the daily service, such as installing or configuring new software, our engineers are available to provide expert assistance. Typically we are asked to setup new websites or databases or help provide application diagnostics.

Up to 5hr/month of Titan Engineer time

N.B : This module is not available outside of a bundle.

Individual Modules

Basic Backup Management Module

We’ll backup your server according to your requirements and check those backups every single day.

  • 150GB NAS space
  • Presentation via iSCSI, NFS or SMB
  • Backups monitored and maintained by TITAN
  • Backups rotated according to requirement
  • Drive freespace monitoring and alerting
  • Additional space available for purchase on request

Advanced Backup Management Module

Using Image-based backup software we’ll backup your server according to your requirements and check those backups every day.

  • 500GB NAS space
  • Presentation via iSCSI, NFS or SMB
  • Image backups for full system snapshotting and disaster recovery
  • Backups monitored and maintained by TITAN
  • Backups rotated according to requirement
  • Drive freespace monitoring and alerting
  • Additional space available for purchase on request

Basic Alerting Module

Useful for customers who run custom software or services and want visibility of service outages.

  • Email and SMS alerts direct to customer contact
  • Unlimited Email alerts per month
  • Up to 50 SMS’s per month
  • Up to 10 monitors per system
  • Monitor options include freespace, ping, service, SNMP, HTTP

Advanced Alerting and Housekeeping

Server uptime monitoring is not enough. To ensure your service is operating correctly all aspects of that service must be monitored. Why not just leave it to us - we’ll keep things running 24x7 on your behalf.

  • Alerts directly to TITAN NOC
  • Freespace monitors to TITAN
  • Service monitoring to TITAN*
  • Option to receive specified monitor alerts directly
  • Emailable reports upon request
  • Unlimited Email alerts per month
  • 200 SMS’s per month
  • Unlimited monitors per system
  • Log rotation and basic system housekeeping included
  • Server Health Monitoring

* Monitored applications or services not on the TITAN supported products list will be sent to customer directly

Patch Management Module

Let us manage the testing and installation of security updates, done at a time convenient to your service.

  • Operating System patches and updates.
  • TITAN Supported products patches and updates
  • Service Packs by arrangement with customer
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