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Online Security

Secure Online Shopping
Verified by Visa and MasterCard SecureCode
Keeping your personal details safe

Secure online shopping at Titan

Titan takes your security extremely seriously. We are committed to making shopping online at our website a safe and secure experience for you. Please note that the following is only applicable to our own website, not necessarily any ecommerce website that we may host.

When you shop online with us, as soon as you access the 'Checkout' or 'Sign in/Register' pages - and before you enter any personal or payment details - your browser will go into secure mode.

To check if you are in secure mode, look for a padlock icon on the bottom-right of your browser window (if you are in Internet Explorer), or your address bar turning yellow (in Firefox). Either of these occurrences indicates that the webpage is considered secure, and all information sent via that page is encrypted.

In 'secure mode’, all your details are encrypted. This creates billions of code combinations to protect each transaction made on our site, so your card details cannot be viewed by anyone else using the Internet. If you are using one of the more recent browser versions, our site supports 128 bit encryption, thereby keeping your details as safe as possible.

Titan only accepts orders placed using Secure Socket Layer (SSL). This technology prevents you from inadvertently revealing personal information using an insecure connection. During payment, we also ask for your card signature code and billing address as additional security checks.

Titan will encrypt and store your card details for purposes of payment and refunds. This is done using the a combination of SSL and 256bit database encryption. Your card details are inaccessible to anyone from Titan and our secure payment gateway is fully PCI DSS compliant.

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Verified by Visa and MasterCard SecureCode

Titan is now participating in Verified by Visa and MasterCard SecureCode for added online payment security. These services are offered by Visa and MasterCard, in association with the bank that has issued your credit/debit card. It is aimed at protecting your details when shopping online by ensuring that your card is not being used by someone else.

If the credit / debit card you are using to pay for your order qualifies for one of these services you will be taken to a page hosted by your card issuer. This is a completely secure process - the information you provide is only visible to you and your card issuer, and will never be shared with other parties.

If you haven't registered before and your card qualifies, you will need to follow the on-screen instructions to register securely and create a password for your card. This is not the same as the PIN number you use for your regular shopping. It's an online shopping code that you'll be able to use to identify yourself and your card when shopping at Titan. It's basically the online equivalent of chip & pin which is used on the high-street. Once registered, you will be taken back to Titan to complete your order.

If you have already registered, you will be required to use your password on future online transactions.

If you're unsure about this new service you may be able to complete your order without registering. However, we recommend that you contact your card issuer to find out more, as they will eventually require you to register to continue shopping online.

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Keeping your personal details safe

We recommend that you always close down your Internet browser when you have finished shopping online - especially if you use a shared PC. Doing so will delete temporary Internet cookies from any sites that you have visited.

If you receive a suspicious e-mail claiming to be from Titan and including a request for your financial information, DO NOT CLICK on any part of it or open any attached documents. In this instance, please contact us by e-mailing Titan Support

Please be aware that the PIN sent with your card will never be asked for in an online transaction. Never reveal your PIN to anyone, in person or online.

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