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Terms and Conditions

  1. DEFINITIONS AND INTERPRETATION
  2. APPLICATION OF CONDITIONS
  3. COMMENCEMENT AND DURATION
  4. TITAN'S OBLIGATIONS
  5. CUSTOMER'S OBLIGATIONS
  6. CHARGES AND PAYMENT
  7. INTELLECTUAL PROPERTY RIGHTS
  8. CONFIDENTIALITY AND TITAN'S PROPERTY
  9. LIMITATION OF LIABILITY
  10. DATA PROTECTION
  11. TERMINATION
  12. FORCE MAJEURE
  13. VARIATION
  14. WAIVER
  15. SEVERANCE
  16. STATUS OF PRE-CONTRACTUAL STATEMENTS
  17. ASSIGNMENT
  18. NO PARTNERSHIP OR AGENCY
  19. RIGHTS OF THIRD PARTIES
  20. NOTICES
  21. PUBLICITY
  22. GOVERNING LAW AND JURISDICTION
  23. DOMAIN NAME SPECIFIC TERMS
  24. ESCALATED COMPLAINT HANDLING PROCESS

1. Definitions and Interpretation

The definitions and rules of interpretation in this clause apply in these terms and conditions (The "Conditions").

AUP: The Acceptable Use Policy which governs the Customers' use of all Titan services, located at http://www.titaninternet.co.uk/terms_aup.cfm

Customer's Equipment: any equipment, systems, cabling or facilities provided by the Customer and used directly or indirectly in the supply of the Services.

Deliverables: all Documents, products and materials developed by Titan in relation to the Services in any form, including computer programs, data, reports and specifications (including drafts).

Document: includes, in addition to any document in writing, any drawing, map, plan, diagram, design, picture or other image, tape, disk or other device or record embodying information in any form.

Input Material: all Documents, information and materials provided by the Customer relating to the Services including, computer programs, data, reports and specifications.

Intellectual Property Rights: all patents, rights to inventions, utility models, copyright and related rights, trade marks, service marks, trade, business and domain names, rights in trade dress or get-up, rights in goodwill or to sue for passing off, unfair competition rights, rights in designs, rights in computer software, database right, topography rights, moral rights, rights in confidential information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications for and renewals or extensions of such rights, and all similar or equivalent rights or forms of protection in any part of the world.

Pre-existing Materials: all Documents, information and materials provided by Titan relating to the Services which existed prior to the commencement of this Agreement including computer programs, data, reports and specifications or any other existing materials.

Services: the services to be provided by Titan under this Agreement including the electronic transmission of information, graphics, sound and any other form of information transfer through Titan servers and lines of telecommunication internet services, hosting of internet servers, space on internet servers, hosting of virtual internet servers, website, domain names, electronic transfer of information, design, construction and work involved in the production of such and any other services and products supplied to the Customer and purchased from Titan, together with any other services which Titan provides or agrees to provide to the Customer from time to time.

SLA: Service Level Agreements which dictate the level of service Titan shall provide, located at http://www.titaninternet.co.uk/servers/dedicated/sla.cfm.

Titan's Equipment: any equipment, including tools, systems, cabling or facilities, provided by Titan or its subcontractors and used directly or indirectly in the supply of the Services which are not the subject of a separate Agreement between the parties under which title passes to the Customer.

VAT: value added tax chargeable under English law for the time being and any similar additional tax.

Condition, schedule and paragraph headings shall not affect the interpretation of these conditions.

A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).

Words in the singular shall include the plural and vice versa.

A reference to a statute or statutory provision is a reference to it as it is in force for the time being, taking account of any amendment, extension, or re-enactment and includes any subordinate legislation for the time being in force made under it.

A reference to writing or written includes faxes but not e-mail.

Any obligation in this Agreement on a person not to do something includes an obligation not to agree, allow, permit or acquiesce in that thing being done.

References to conditions and schedules are to the conditions and schedules of this Agreement.

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2. Application of Conditions

2.1 These Conditions (including the AUP and any relevant SLA) shall prevail over any inconsistent terms or conditions contained, or referred to, in any purchase order, confirmation of order, acceptance of a quotation or specification, or implied by law, trade custom, practice or course of dealing.

2.2 The Customer's purchase order, or the Customer's acceptance of a quotation for Services by Titan, constitutes an offer by the Customer to purchase the Services specified in it on these Conditions. No offer placed by the Customer shall be accepted by the Titan other than:
  1. by a written acknowledgement issued and executed by Titan; or
  2. (If earlier) by Titan starting to provide the Services, When a contract for the supply and purchase of the Services on these Conditions will be established.
2.3 No changes to these Conditions shall be binding unless made with the prior written consent of a Director of Titan. Unless notified to the contrary, no agent of, or person employed by or under contract with Titan, has any authority to alter or vary these Conditions in any way.

2.4 The Customer's standard terms and conditions (if any) attached to, enclosed with or referred to in any purchase order or other Document shall not govern this Agreement.

2.5 Quotations are given by Titan on the basis that no Agreement shall come into existence except in accordance with this condition 2. Any quotation is valid for a period of 30 days from its date, provided that Titan has not previously withdrawn it.

2.6 Titan may alter these Conditions at any time - changes will be published on our website.. Your sole remedy in the event that You do not agree to amendments made to the Conditions shall be to serve 3 months written notice of contract termination without any right to damages or service credit.

2.7 Unless otherwise expressly agreed, the Conditions apply to any future work the Customer provides to Titan.

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3. Commencement and Duration

3.1 The Services supplied under this Agreement shall be provided by Titan to the Customer from the date of acceptance by Titan of the Customer's offer in accordance with condition 2.

3.2 The Services supplied under this Agreement shall continue to be supplied for a period of 12 months (the "Initial Period") and, after that, shall continue to be supplied unless this Agreement is terminated by one of the parties giving to the other not less than 3 months' notice, unless this Agreement is terminated in accordance with condition 11

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4. Titan's Obligations

4.1 Titan shall use best endeavours to supply the Services, to the Customer.

4.2 Titan shall use best endeavours to meet any agreed performance dates but any such dates shall be estimates only and time shall not be of the essence of this Agreement.

4.3 Titan will undertake planned service outages as required. Customers will be notified of planned outages via the system status page on the website plus email. During these planned outages Titan cannot guarantee availability of the Service.

Titan will give advance notice of no less than 7 (seven) days prior to the commencement of the downtime.

Titan reserve the right to undertake planned outages at any time and without notice in order to resolve emergency service faults, however Titan will endeavour to provide notice of any planned outages that are necessary.

4.4 Titan shall insure all servers and associated equipment provided that the Customer acknowledges Titan does not maintain insurance cover against the risk of loss of software or data from servers.

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5. Customer's Obligations

5.1 The Customer shall:
  1. co-operate with Titan in all matters relating to the Services and provide the details of an individual, who will have the authority contractually to bind the Customer on matters relating to the Services;
  2. provide, in a timely manner, such Input Material and other information as Titan may request and ensure that it is accurate in all material respects;
  3. ensure that all Customer's Equipment is in good working order and suitable for the purposes for which it is used in relation to the Services and conforms to all relevant United Kingdom standards or requirements;
  4. Follow and abide by the AUP at all times.
  5. obtain and maintain all necessary licences and consents and comply with all relevant legislation in relation to the Services, the installation of Titan's Equipment, the use of Input Material and the use of the Customer's Equipment in relation to Titan's Equipment insofar as such licences, consents and legislation relate to the Customer's business, premises, staff and equipment in all cases before the date on which the Services are to start;
5.2 If Titan's performance of its obligations under this Agreement is prevented or delayed by any act or omission of the Customer, its agents, sub-contractors or employees, Titan shall not be liable for any costs, charges or losses sustained or incurred by the Customer arising directly or indirectly from such prevention or delay.

5.3 The Customer shall be liable to pay to Titan all reasonable costs, charges or losses sustained or incurred by Titan arising directly from the Customer's fraud, negligence, failure to perform or delay in the performance of any of its obligations under this Agreement, subject to Titan confirming such costs, charges and losses to the Customer in writing.

5.4 Nothing in this Agreement excludes the liability of either party:
  1. for death or personal injury caused by the Supplier's negligence; or
  2. for fraud or fraudulent misrepresentation.
5.5 If either party requests a change to the scope or execution of the Services, Titan shall, within a reasonable time, provide a written estimate to the Customer of:
  1. the likely time required to implement the change;
  2. any variations to Titan's charges arising from the change;
  3. any other impact of the change on the terms of this Agreement.
5.6 If the Customer wishes Titan to proceed with the change, Titan has no obligation to do so unless and until the parties have agreed in writing on the necessary variations to its charges, the Project Plan and any other relevant terms of this Agreement to take account of the change.

5.7 Titan may charge for its time spent in assessing a request for change from the Customer on a time and materials basis in accordance with condition 6.

5.8 Titan may, from time to time and without notice, change the Services in order to comply with any applicable safety or statutory requirements. If Titan requests a change to the scope of the Services for any other reason, the Customer shall not unreasonably withhold or delay consent to it.

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6. Charges and Payment

6.1 Condition 6.2 shall apply if Titan provides the Services on a time and materials basis. Condition 6.3 shall apply if the Titan provides the Services for a fixed price. The remainder of this condition 6 shall apply in either case.

6.2 Where the Services are provided on a time and materials basis:
  1. the charges payable for the Services shall be calculated in accordance with Titan's standard daily fee rates, as amended from time to time;
  2. Titan's standard daily fee rates for each individual person are calculated on the basis of an eight-hour day, worked between 9.00 am and 5.00 pm on weekdays (excluding public holidays);
  3. Titan shall be entitled to charge overtime rates on a pro-rata basis for each hour worked by individuals whom it engages on the Services outside the hours referred to in condition b;
  4. all charges quoted to the Customer shall be exclusive of VAT which the Titan shall add to its invoices at the appropriate rate; and
  5. Titan shall invoice the Customer monthly in arrears for its charges for time, expenses and materials (together with VAT where appropriate) for the month concerned, calculated as provided in this condition.
6.3 Where the Services are provided for a fixed price, the total price for the Services shall be the amount set out in the Sales Order. The total price shall be paid to Titan (without deduction or set-off) in instalments, as set out in the Sales Order, Titan shall invoice the Customer on commencement of the services for the charges that are then payable, together with expenses (agreed in advance), the costs of materials and VAT, where appropriate.

Any fixed price and daily rate contained in the Sales Order excludes:
  1. the cost of hotel, subsistence, travelling and any other ancillary expenses reasonably incurred by the individuals whom Titan engages in connection with the Services, the cost of any materials and the cost of services reasonably and properly provided by third parties and required by Titan for the supply of the Services. Such expenses, materials and third party services shall be invoiced by Titan; and
  2. VAT, which Titan shall add to its invoices at the appropriate rate.
6.4 The Customer shall pay each invoice submitted to it by Titan, in full and in cleared funds, within 30 days of receipt.

6.5 Without prejudice to any other right or remedy that it may have, if the Customer fails to pay Titan on the due date, Titan may:
  1. charge interest on such sum from the due date for payment at the annual rate of 4% above the base lending rate from time to time of Barclays Bank Plc, accruing on a daily basis and being compounded quarterly until payment is made, whether before or after any judgment and Titan may claim interest under the Late Payment of Commercial Debts (Interest) Act 1998; and
  2. suspend all Services until payment has been made in full.
6.6 Time for payment shall be of the essence of this Agreement.

6.7 All sums payable to Titan under this Agreement shall become due immediately on its termination, despite any other provision. This condition is without prejudice to any right to claim for interest under the law, or any such right under this Agreement.

6.8 Titan may, without prejudice to any other rights it may have, set off any liability of the Customer to Titan against any liability of Titan to the Customer.

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7. Intellectual Property Rights

7.1 As between the Customer and Titan, all Intellectual Property Rights and all other rights in the Deliverables and the Pre-existing Materials shall be owned by Titan.

7.2 The Customer acknowledges that, where Titan does not own any Pre-existing Materials, the Customer's use of rights in Pre-existing Materials is conditional on Titan obtaining a written licence (or sub-licence) from the relevant licensor or licensors on such terms as will entitle Titan to license such rights to the Customer.

7.3 All Intellectual Property Rights in the Deliverables or any other works arising in connection with the performance of the Services by Titan shall be the property of Titan, and Titan hereby grants to the Customer a non-exclusive licence to such Intellectual Property Rights for the purposes only of using the Services.

7.4 This licence will not extend to:
  1. copying or using the Deliverables other than in connection with the Services;
  2. granting any other person the right to copy or to use the Deliverables
  3. selling, transferring or otherwise disposing of or granting rights in the Deliverable; or
  4. any Deliverables in which it does not own the Intellectual Property Rights.
7.5 If this Agreement is terminated, this licence will automatically terminate.

7.6 Titan shall indemnify the Customer against all damages, losses and expenses arising as a result of any successful action for infringement of the Intellectual Property Rights of a third party brought in respect of the Pre-existing Material or the Deliverables provided that such infringement is in no way attributable to the IPR contained in the Input Materials.

7.7 The indemnity in clause 7.6 is subject to the following conditions:
  1. the Customer promptly notifying Titan in writing of the claim;
  2. the Customer making no admissions or settlements without Titan’s prior written consent;
  3. the Customer, at the cost of Titan, giving Titan all information and assistance that Titan may reasonably require; and
  4. the Customer allowing Titan complete control over the litigation and settlement of any action or claim.
7.8 The Customer shall indemnify Titan against all damages, losses and expenses arising as the result of any successful action for infringement of the Intellectual Property Rights of a third party in the Input Materials.

7.9 The indemnity in clause 7.7 is subject to the following conditions:
  1. Titan promptly notifying the Customer in writing of the claim;
  2. Titan making no admissions or settlements without the Customer’s prior written consent;
  3. Titan, at the cost of the Customer, giving the Customer all information and assistance that Titan may reasonably require; and
  4. Titan allowing the Customer complete control over the litigation and settlement of any action or claim.

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8. Confidentiality and Titan's Property

8.1 Both parties shall keep in strict confidence all technical or commercial know-how, specifications, inventions, processes or initiatives which are of a confidential nature and have been disclosed to it by the other, its employees, agents or sub-contractors and any other confidential information concerning its business or its products which the other party may obtain (“Confidential Material”). Both parties shall restrict disclosure of such Confidential Material to such of its employees, agents or sub-contractors as need to know the same for the purpose of discharging the party’s obligations under this Agreement, and shall ensure that such employees, agents or sub-contractors are subject to obligations of confidentiality corresponding to those which bind the parties.

8.2 All materials, equipment and tools, drawings, specifications and data supplied by Titan to the Customer (including Pre-existing Materials and Titan's Equipment) shall, at all times, be and remain the exclusive property of Titan, but shall be held by the Customer in safe custody at its own risk and maintained and kept in good condition by the Customer until returned to Titan, and shall not be disposed of or used other than in accordance with Titan's written instructions or authorisation.

8.3 This condition 8 shall survive termination of this Agreement, however arising.

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9. Limitation of Liability

YOUR ATTENTION IS DRAWN SPECIFICALLY TO THE LIMITATIONS TO LIABILITY IN THIS CLAUSE 9

9.1 This condition 9 sets out the entire financial liability of Titan (including any liability for the acts or omissions of its employees, agents and sub-contractors) to the Customer in respect of:
  1. any breach of this Agreement;
  2. any use made by the Customer of the Services, the Deliverables or any part of them; and
  3. any representation, statement or tortuous act or omission (including negligence) arising under or in connection with this Agreement.
9.2 All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from this Agreement.

9.3 Nothing in these Conditions limits or excludes the liability of Titan:
  1. for death or personal injury resulting from negligence; or
  2. for any damage or liability incurred by the Customer as a result of fraud or fraudulent misrepresentation by Titan; or
  3. for any liability incurred by the Customer as a result of any breach by Titan of the condition as to title or the warranty as to quiet possession implied by section 2 of the Supply of Goods and Services Act 1982.
9.4 Subject to condition 9.2 and condition 9.3 Titan shall not be liable for:
  1. loss of profits; or
  2. loss of business; or
  3. depletion of goodwill and/or similar losses; or
  4. loss of anticipated savings; or
  5. loss of goods; or
  6. loss of contract; or
  7. loss of use; or
  8. loss of data due to corruption or raid failure; or
  9. loss of data due to inability to restore data from backups; or
Titan's total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of this Agreement shall be limited to the price paid for the Services.

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10. Data Protection

10.1 The Customer acknowledges and agrees that details of the Customer's name, address and payment record may be submitted to a credit reference agency.

10.2 If The Customer require Titan to process information about any person that is defined by the Data Protection Act 1998 (as amended from time to time) (“DPA”) as personal data, Titan will do as a data processor (as defined in the DPA). You shall remain the data controller (as defined in DPA) for the purposes of such processing.

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11. Termination

11.1 Without prejudice to any other rights or remedies which the parties may have, either party may terminate this Agreement without liability to the other on giving the other not less than three months written notice after the Initial Period; or immediately on giving notice to the other if:
  1. the other party commits a material breach of any of the terms of this Agreement or AUP and (if such a breach is remediable) fails to remedy that breach within 30 days of that party being notified in writing of the breach; or
  2. an order is made or a resolution is passed for the winding up of the other party, or circumstances arise which entitle a court of competent jurisdiction to make a winding-up order of the other party; or
  3. an order is made for the appointment of an administrator to manage the affairs, business and property of the other party, or documents are filed with a court of competent jurisdiction for the appointment of an administrator of the other party, or notice of intention to appoint an administrator is given by the other party or its directors or by a qualifying floating charge holder (as defined in paragraph 14 of Schedule B1 to the Insolvency Act 1986); or
  4. a receiver is appointed of any of the other party's assets or undertaking, or circumstances arise which entitle a court of competent jurisdiction or a creditor to appoint a receiver or manager of the other party, or if any other person takes possession of or sells the other party's assets; or
  5. the other party makes any arrangement or composition with its creditors, or makes an application to a court of competent jurisdiction for the protection of its creditors in any way; or
  6. the other party ceases, or threatens to cease, to trade; or
  7. there is a change of control of the other party (as defined in section 574 of the Capital Allowances Act 2001); or
  8. the other party takes or suffers any similar or analogous action in any jurisdiction in consequence of debt.
11.2 On termination of this Agreement for any reason:
  1. the Customer shall immediately pay to Titan all of Titan's outstanding unpaid invoices and interest and, in respect of agreed Services supplied but for which no invoice has been submitted, Titan may submit an invoice, which shall be payable immediately on receipt;
  2. upon settlement of any outstanding unpaid invoices, Titan shall immediately return all of the Customer's Equipment at the expense of the Customer; or allow collection of the Customer's Equipment from its current location.
  3. the Customer shall immediately return all of Titan's Equipment, Pre-existing Materials and Deliverables. If the Customer fails to do so, then Titan may enter the Customer's premises and take possession of them. Until they have been returned or repossessed, the Customer shall be solely responsible for their safe keeping; and
  4. the accrued rights of the parties as at termination and the continuation of any provision expressly stated to survive or implicitly surviving termination, shall not be affected.

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12. Force Majeure

12.1 Titan shall have no liability to the Customer under this Agreement if it is prevented from or delayed in performing its obligations under this Agreement or from carrying on its business by acts, events, omissions or accidents beyond its reasonable control, including strikes, lock-outs or other industrial disputes (whether involving the workforce of Titan or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of Titan or sub-contractors.

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13. Variation

13.1 No variation of this Agreement shall be valid unless it is in writing and signed by or on behalf of each of the parties.

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14. Waiver

14.1 A waiver of any right under this Agreement is only effective if it is in writing and it applies only to the party to whom the waiver is addressed and the circumstances for which it is given.

14.2 Unless specifically provided otherwise, rights arising under this Agreement are cumulative and do not exclude rights provided by law.

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15. Severance

15.1 If any provision (or part of a provision) of this Agreement is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions will remain in force.

15.2 If any invalid, unenforceable or illegal provision would be valid, enforceable or legal if some part of it were deleted, that provision will apply with whatever modification is necessary to make it valid, enforceable and legal.

15.3 The parties agree, in the circumstances referred to in condition 15.1 and if condition 15.2 does not apply, to attempt to substitute for any invalid, unenforceable or illegal provision a valid, enforceable and legal provision which achieves to the greatest extent possible the same effect as would have been achieved by the invalid or unenforceable provision.

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16. Status of Pre-Contractual Statements

16.1 Each of the parties acknowledges and agrees that, in entering into this Agreement it does not rely on any undertaking, promise, assurance, statement, representation, warranty or understanding (whether in writing or not) of any person (whether party to these terms and conditions or not) relating to the subject matter of this Agreement, other than as expressly set out in this Agreement.

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17. Assignment

17.1 The Customer shall not, without the prior written consent of Titan, assign, transfer, charge, sub-contract or deal in any other manner with all or any of its rights or obligations under this Agreement.

17.2 Titan may at any time assign, transfer, charge, sub-contract or deal in any other manner with all or any of its rights or obligations under this Agreement.

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18. No Partnership or Agency

18.1 Unless expressly stated othersie nothing in this Agreement is intended to, or shall operate to, create a partnership between the parties, or to authorise either party to act as agent for the other, and neither party shall have authority to act in the name or on behalf of or otherwise to bind the other in any way (including the making of any representation or warranty, the assumption of any obligation or liability and the exercise of any right or power).

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19. Rights of Third Parties

19.1 This Agreement is made for the benefit of the parties to it and (where applicable) their successors and permitted assigns and is not intended to benefit, or be enforceable by, anyone else.

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20. Notices

20.1 A notice given under this agreement:
  1. shall be in writing in the English language (or be accompanied by a properly prepared translation into English);
  2. shall be sent for the attention of the person, and to address, given in this clause 20 (or such other person, address, as the receiving party may have been notified to the other, such notice to take effect five days from the notice being received); and
  3. shall be:
    1. delivered personally; or
    2. sent by pre-paid first-class post, recorded delivery or registered post; or
    3. (if the notice is to be served or post outside the country from which it is sent) sent by the registered airmail.
20.2 The addresses for the service of notice are:
  1. for the Customer; the address given to Titan for invoicing purposes
  2. for Titan
Titan Ltd
Lister Pavilion
Kelvin Campus
West of Scotland Science park
G20 0SP

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21. Publicity

21.1 All media release, public announcements and public disclosures by either party relating to this agreement or its subject matter, including promotional or marketing material, shall be co-ordinated with the other party and approved jointly by the parties in writing prior to release.

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22. Governing Law and Jurisdiction

22.1 This Agreement and any dispute or claim arising out of or in connection with it or its subject matter, shall be governed by, and construed in accordance with, the law of England and Wales.

22.2 The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Agreement or its subject matter.

22.3 This Agreement has been entered into on the date stated at the beginning of it.

22.4 For the purposes of interpretation of the Terms and Conditions, our operating jurisdiction is England and the time zone is GMT. The operating language is English.

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23. Domain Name Specific Terms

23.1 Titan acts as an agent and reseller for different Registrars and Domain name sellers & as your agent when purchasing domain names. The contract for domain name registration is between you and the naming authority. Your use of a domain name, once registered, may be challenged by a third party; if so, the Uniform Domain Name Dispute Resolution Policy (the "UDRP") or other as amended from time to time and provided by the Registrar responsible shall apply to all registrations or renewals. An example of such is ICANN’s UDRP available at http://www.icann.org/udrp/udrp.htm
Registrant explicitly authorizes Easyspace to act as their Designated Agent, as stipulated by the ICANN Transfer Policy, to approve a Change of Registrant on their behalf.

23.2 We do not warrant or guarantee that the domain name applied for will be registered in your name or is capable of being registered by You. Accordingly, You should take no action in respect of your requested domain name(s) until You have been notified that your requested domain name has been registered.

23.3 The registration of the domain name and its ongoing use is subject to the relevant naming authority's terms and conditions of use and You are responsible for ensuring that You are aware of those terms and conditions and can and do comply with them. You irrevocably waive any claims You may have against Titan in respect of the decision of a naming authority to refuse to register a domain name and, without limitation agree that the administration charge paid by You to Titan shall be non-refundable in any event.

23.4 We accept no responsibility in respect of the use of a domain name by You and any dispute between You and any other individual or organisation regarding a domain name must be resolved between the parties concerned and we will take no part in any such dispute. We reserve the right, on our becoming aware of such a dispute, at our sole discretion and without giving any reason, to either suspend or cancel the domain name, and/or to make appropriate representations to the relevant naming authority. You warrant and undertake that to the best of your knowledge and belief neither the registration of the domain name nor the manner in which it is directly or indirectly used by You or and any licensee directly or indirectly infringes the legal rights of a third party.

23.5 You are solely responsible for providing Titan with accurate and up-to-date contact information and we shall not accept any responsibility for any cancellation or refusal to renew a domain name by the relevant naming authority due to any failure to provide such information. Any changes made by You to your details in any manner whatsoever are your own responsibility. Whilst we will make every effort to remind you when a renewal of a registration is required We are not responsible for the renewals of any domain name registration and You should make your own arrangements for reminding yourself when any name is due for renewal.
Renewal reminders will be sent 59 days, 35 days, 20 days and 4 days prior to renewal and the day after expiry.
23.6

.UK - pre-orders

The terms of service stated below are relevant to all new and existing customers.

All .uk pre registrations/orders will be on a first come first serve basis.

We are unable to accept multiple pre registrations on the same domain name either from the same customer or multiple customers.

All .uk pre registrations will only be offered to individuals with the following conditions;

Customers that want to pre-register a .uk domain extension must be over 18 years of age.

Customers that want to pre register a .uk domain extension must have a registered address in the United Kingdom, Customers located outside of the United Kingdom must provide a valid United Kingdom address at the time of registration and acknowledge that PO BOX addresses will not be accepted.

Domains registered before 23.59hrs on 28th October 2013 have rights to the equivalent .uk domain.

The reserved equivalent .uk domain can be registered at any point during the 5 years as long as the existing rights domain continues to be registered.

Order of rights for the equivalent .uk domain;

  • .co.uk
  • .org.uk
  • .me.uk
  • .ltd.uk
  • .plc.uk
  • .net.uk

If no equivalent .uk domain exists (.co.uk | .org.uk | .me.uk |.ltd.uk | .plc.uk |.net.uk) in the .uk namespace before 28th October 2013 then registering a .co.uk domain before 10th June 2014 will give customers first rights to register the equivalent .uk domain when it launches.

Customers who cancel or transfer existing .uk domain names before a successful pre registration/order will not be entitled to a refund.

All .uk domain pre registrations are governed by the following Nominet terms and conditions:
http://www.nominet.org.uk/uk-domain-names/registering-uk-domain/legal-details/terms-and-conditions-domain-name-registration

We do not accept responsibility for incorrectly spelled domain names.

All .uk pre registrations will be charged at the advertised price at the time of purchase.

If your registration is unsuccessful on the date of launch - we will give you a full refund - minus a £5 administration charge. We will refund you within 10 working days from the launch date.

Pre registering .uk domain extensions will result in an invoice being generated and sent immediately and that the new .uk domain will not be available until 10th June 2014.

We do not accept any responsibility for unsuccessful registrations.

Customers are aware the launch date of 10th June is out with the control of Titan Internet and is subject to change.

The Pre-registration/order service will not be available after the launch date.

All .uk pre registrations are subject to our general terms.

 

23.7

The Pre-registration (pre-order) of new generic top level domain names (nGTLDS)

This term relates to the pre-ordering of gTLD's on titaninternet.co.uk

  1. You will receive an order confirmation email – this is merely a record of your pre-registration.
  2. If you are unsuccessful – we will give you a refund minus a £5 administration charge (all refunds have to be processed manually) within 7 business days of the launch of the domain extension.
  3. You will not be able to associate any services (or use the domain) until registration is complete and the domain is live in your account.
  4. All prices for pre-registration of new gTLD’s have a non-refundable £5 administration charge (except .London domain names (prior to 1st August 2014) which has a £10 non-refundable administration charge).
  5. If there is a trademark registered against the domain we cannot guarantee registration.

 

23.8

.london Priority Period Rules orders placed prior to 31st July 2014

1) .london domains applied for during the priority period will be allocated in the following order:

  a) Trademark Sunrise applications will come first – must be registered at the Trademark Clearinghouse

  b) Then will come those with a London presence who can demonstrate rights to a name (e.g. it matches their business name).

  c) Next will come applications from Londoners for any name

2) At the end of London Priority Period, if there is more than one applicant in the same priority ranking, those applicants will be invited to participate in an auction for the applied-for domain name. The auction will then take the form of a private and closed auction via an online platform. Auctions should run for several weeks from the end of August.

3).London validator will contact applicants when there is more than one applicant for a domain. Applicants will be contacted by email, where they will have to log into an online validation system

4) Domains will be allocated after the priority phase closes on 31st July 2014. During August, names where there was only one applicant will be released for registration to that applicant, it should normally be allocated during August 2014.

5) Once a domain name has been allocated, then it can be used to make a website live. Domain names registered after 9th September 2014 can be used immediately.

6) Should registration NOT be successful we will refund your fee minus a £10.00 administration charge.

7) Whilst the .london registry are still processing applications, domains may still show as available on Registrar websites. However, all applications during the London Period will take priority.

23.9

General .scot domain names terms and conditions

Anyone registering  in the priority period, pre-ordering (pre-reg) or applying for a  .scot domain name on or after General Availability are bound by the general terms and conditions of the .scot registry – for information on these terms please click here (link to PDF) http://dotscot.net/wp-content/uploads/2014/07/dotSCOT_General_Registration_Policy.pdf

Pre-order of .scot domain names terms and conditions

Any pre-registration (none priority period applications) for the .scot domain name are bound by the same terms and conditions for other new gTLD domain names - please click here

Priority period applications - .scot domain names terms and conditions


The following terms relate to customers who have applied for .scot domain names during the Priority periods (July to September 2014).

1) Priority 2 – Public Interest Limited Registration Period

15th July 2014 – 14:00 GMT (13:00 UTC) 19th September 2014

For legal entities with a specific role in the promotion of the worldwide Scottish community including public authorities in Scotland.

Entities eligible for this category may register;

  • Their own name, including clear variations and or abbreviations.
  • Their online services
  • The same domain they have registered in another TLD and is being effectively used
  • Their registered trademark

Public Authorities may also register;
Names of public services for which the Public Authorities have specific responsibilities.  These would include at least, amongst others the following services;

  • Public order and public security
  • Public affairs and institutional relations
  • Taxation, economic development and promotion
  • Transportation
  • Public health
  • Public utilities
  • Urban planning and environmental protection
  • Citizen participation
  • Culture and education
  • Tourism
  • Geographical names for any administrative level of Scotland (e.g. provinces, cities, districts, neighbourhoods, streets…), local landmarks, and other locally-relevant and iconic names over which the Public Authority are the relevant authority according to law.

Registrants must supply proof that they are part of certain public directories which makes them eligible for registering the domain name.  Applications in this priority period will be validated by the .scot registry and will be checked against a list of publicly available resources which will be provided by .scot. (We do not have this info from .scot yet)

Registrants must supply;

  • Their current URL
  • Their statement of intended use for the domain name

Contention for the same domain applied for by more than 1 party in this phase will be resolved on a first come first served basis.


2) Priority 3 – Limited Registration Period for Local Trademarks (non TMCH))

15th July 2014 – 14:00 GMT (13:00 UTC) 16th September 2014

This category is for non TMCH validated trademarks with effect in Scotland applied on or before 13th June 2012 and granted on or before 23rd January 2014 and in force at time of registration of the domain name.  For this launch local trademarks refers to;

  • British trademarks registered at the United Kingdom Intellectual Property Office
  • EU Community trademarks registered at the Office for Harmonization of the Internal Market
  • WIPO International trademarks with effect in the UK

Registrants must supply;

  • The trademark number
  • Name of the trademark authority that issued the trademark i.e. IPO, WIPO or OHIM
  • Their statement of intended use for the domain name

Applications in this priority period will be validated by the .scot registry and CORE Association as an agent of the registry.  Applications will be individually verified with the aid of the IPO search tool available online:

http://www.ipo.gov.uk/types/tm/t-os/t-find.htm

This database contains all three types of Local Trademarks eligible under this program i.e. British Trademarks, EU Community Trademarks and WIPO International Trademarks in force in the UK.

If a trademark holder has registered with the TMCH they will have priority over the domain even if it is for example a US trademark.

Contention for the same domain applied for by more than 1 party in this phase will be resolved by auction process.


3) Priority 4 – Other Rights Limited Registration Period

15th July 2014 – 14:00 GMT (13:00 UTC) 16th September 2014

This phase allows registrants that are legal entities, not individuals, with its legal seat in Scotland able to buy certain domains;

  • Their official registered name and/or trading name, including clear variations and or abbreviations
  • The same domain they have registered in another TLD and which is being effectively used

Registrants must supply;

  • Their current URL
  • Their statement of intended use for the domain name

Applications in this priority period will be validated by the .scot registry and CORE Association as an agent of the registry.  Applications will be individually checked against online resource provided by Companies House Register, the official UK government register of UK companies;

http://wck2.companieshouse.gov.uk//wcframe?name=accessCompanyInfo

Contention for the same domain applied for by more than 1 party in this phase will be resolved by auction process.


4) No Priority Landrush

15th July 2014 – 14:00 GMT (13:00 UTC) 16th September 2014

For registrants who do not fit into one of the above categories but still want to purchase a .scot domain before the general availability launch on 23rd September 2014

Registrants must supply;

  • Their statement of intended use for the domain name

Contention for the same domain applied for by more than 1 party in this phase will be resolved by auction process.

 

23.11

Additional Terms and Restrictions for .Diet, .HipHop and .Juegos

1. For the .DIET, .HIPHOP and .JUEGOS domains, the Registered Name Holder will abide by all applicable laws regarding privacy, data collection, consumer protection (including in relation to misleading and deceptive conduct), fair lending, debt collection, organic farming, disclosure of data, and financial disclosures.

2. For the .DIET, .HIPHOP and .JUEGOS domains, the Registered Name Holder further agrees that if it collects or maintains sensitive health and financial data that it will implement reasonable and appropriate security measures commensurate with the offering of those services, as defined by applicable law.

23.12

Free Email Hosting - Promotion from 24th June 2014

1) A “new GTLD Domain” is a domain extension that has been launched after 5th February 2014 (excluding .UK) as listed here.

2) For example, this includes new domain extensions such as .expert, .guru, .xyz, .club, etc. It does not include traditional extensions such as .com, .co.uk, .uk, etc.

3) The free mailbox can only be used on the new gTLD range of extensions

4) The free mailbox is for the Starter package only

5) The free mailbox is for 1 year only and will revert to full pricing after 12 months

6) The free mailbox can only be applied to the new GTLD entered by you "the customer"

7) This offer only applies to new sales and cannot be used on a renewal

8) This is not available with any other offer

9) There is no cash alternative

10) This offer is only applicable to domains purchased after 23rd June 2014

11) We have the right to withdraw this offer at any time

 

23.13

General Availability Domain Launch Offer

1)The discount offered is for the period advertised only

2) The discount will be applied in the basket and will be for the advertised extension only

3) Pricing will restore to normal after the initial purchase period

4) If you are unsuccessful in the domain registration the payment charged will be refunded not the advertised amount

5) This is not available with any other offer

6) This offer is for new domain registrations only and not renewals

7) There is no cash alternative

8) This offer is subject to our general terms

9) We have the right to remove the offer at any time

 

23.14

70% off .me domain names

70% off .me domain offer is available to both new and existing customers

Discount will be applied at the basket stage

Discount offer only applies to new purchases

Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price

There are no limits to the number of domain names any individual customer can buy as part of the offer

Offer is not valid on renewals and transfers

Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate

Customer may not use this promotion in conjunction with any other promotion offered by Titan Internet

We reserve right to end this offer without notice

 

23.15

Uniregistry

Please be aware that by registering a Uniregistry domain name, you must agree to the registries acceptable use policy, the full policy can be found here; https://uniregistry.link/bin/pdf/Acceptable_Use_Policy_and_Terms_of_Service.pdf

 

23.16

60% off .pics domain names - ends 31st March 2015

  1. 60% off .pics domain offer is available to both new and existing customers
  2. Discount will be applied at the basket stage
  3. Discount offer only applies to new purchases
  4. Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price
  5. There are no limits to the number of domain names any individual customer can buy as part of the offer
  6. Offer is not valid on renewals and transfers
  7. Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
  8. Customer may not use this promotion in conjunction with any other promotion offered by Titan Internet
  9. Titan Internet reserve right to end this offer without notice
  10. Offer ends 31st March 2015 at midnight
23.17

60% off .photo domain names - ends 31st March 2015

  1. 60% off .photo domain offer is available to both new and existing customers
  2. Discount will be applied at the basket stage
  3. Discount offer only applies to new purchases
  4. Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price
  5. There are no limits to the number of domain names any individual customer can buy as part of the offer
  6. Offer is not valid on renewals and transfers
  7. Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
  8. Customer may not use this promotion in conjunction with any other promotion offered by Titan Internet
  9. Titan Internet reserve right to end this offer without notice
  10. Offer ends 31st March 2015 at midnight
23.18

35% off .website domain names - ends 31st March 2015

  1. 35% off .website domain offer is available to both new and existing customers
  2. Discount will be applied at the basket stage
  3. Discount offer only applies to new purchases
  4. Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price
  5. There are no limits to the number of domain names any individual customer can buy as part of the offer
  6. Offer is not valid on renewals and transfers
  7. Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
  8. Customer may not use this promotion in conjunction with any other promotion offered by Titan Internet
  9. Titan Internet reserve right to end this offer without notice
  10. Offer ends 31st March 2015 at midnight
23.19

20% off .club domain names

  1. 20% off .club domain offer is available to both new and existing customers
  2. Discount will be applied at the basket stage
  3. Discount offer only applies to new purchases
  4. Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price
  5. There are no limits to the number of domain names any individual customer can buy as part of the offer
  6. Offer is not valid on renewals and transfers
  7. Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
  8. Customer may not use this promotion in conjunction with any other promotion offered by Titan Internet
  9. Titan Internet reserve right to end this offer without notice
23.20

25% off .co.com domain names - ends 31st May 2015

  1. 25% off .co.com domain offer is available to both new and existing customers
  2. Discount will be applied at the basket stage
  3. Discount offer only applies to new purchases
  4. Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price
  5. There are no limits to the number of domain names any individual customer can buy as part of the offer
  6. Offer is not valid on renewals and transfers
  7. Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
  8. Customer may not use this promotion in conjunction with any other promotion offered by Titan Internet
  9. Titan Internet reserve right to end this offer without notice
  10. Offer ends 31st May 2015 at midnight
23.21

80% off .science domain names - ends 23rd May 2015

  1. 80% off .science domain offer is available to both new and existing customers
  2. Discount will be applied at the basket stage
  3. Discount offer only applies to new purchases
  4. Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price
  5. There are no limits to the number of domain names any individual customer can buy as part of the offer
  6. Offer is not valid on renewals and transfers
  7. Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
  8. Customer may not use this promotion in conjunction with any other promotion offered by Titan Internet
  9. Titan Internet reserve right to end this offer without notice
  10. Offer ends 23rd May 2015 at midnight
23.22

75% off .xxx domain names - ends 30th April 2015

  1. 75% off .xxx domain offer is available to both new and existing customers
  2. Discount will be applied at the basket stage
  3. Discount offer only applies to new purchases
  4. Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price
  5. There are no limits to the number of domain names any individual customer can buy as part of the offer
  6. Offer is not valid on renewals and transfers
  7. Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
  8. Customer may not use this promotion in conjunction with any other promotion offered by Titan Internet
  9. Titan Internet reserve right to end this offer without notice
  10. Offer ends 30th April 2015 at midnight
23.23

25% off .uk.com and .uk.net domain names - ends 31st May 2015

  1. 25% off .uk.com and .uk.net domain offer is available to both new and existing customers
  2. Discount will be applied at the basket stage
  3. Discount offer only applies to new purchases
  4. Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price
  5. There are no limits to the number of domain names any individual customer can buy as part of the offer
  6. Offer is not valid on renewals and transfers
  7. Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
  8. Customer may not use this promotion in conjunction with any other promotion offered by Titan Internet
  9. Titan Internet reserve right to end this offer without notice
  10. Offer ends 31st May 2015 at midnight
23.24

60% off .london domain names - ends 31st August 2015

  1. 60% off .london domain offer is available to both new and existing customers
  2. Discount will be applied at the basket stage
  3. Discount offer only applies to new purchases
  4. Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price
  5. There are no limits to the number of domain names any individual customer can buy as part of the offer
  6. Offer is not valid on renewals and transfers
  7. Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
  8. Customer may not use this promotion in conjunction with any other promotion offered by Titan Internet
  9. Titan Internet reserve right to end this offer without notice
  10. Offer ends 31st August 2015 at midnight
23.25

57% off .tech domain names - ends 5th October 2015

  1. 57% off .tech domain offer is available to both new and existing customers
  2. Discount will be applied at the basket stage
  3. Discount offer only applies to new purchases
  4. Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price
  5. There are no limits to the number of domain names any individual customer can buy as part of the offer
  6. Offer is not valid on renewals and transfers
  7. Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
  8. Customer may not use this promotion in conjunction with any other promotion offered by Titan Internet
  9. Titan Internet reserve right to end this offer without notice
  10. Offer ends 5th October 2015 at midnight
23.26

Rightside Registry

Please be aware that by registering a Rightside Registry domain name, you must agree to the registries terms and conditions, the full policy can be found here; http://rightside.co/fileadmin/downloads/policies/Rightside_Registration_Terms.pdf

23.27

Afilias

Please be aware that by registering an Afilias domain name, you must agree to the registries terms and conditions, the registry policies can be found here; http://afilias.info/policies

23.28

.law and .abogado Domain Registrations

In order to be eligible to register (and continue to be a registrant of) a .law and/or a .abogado TLD, the registrant must be a Qualified Lawyer. For the purposes of this Eligibility Policy, a Qualified Lawyer is a professional who is licensed to practice law by an approved regulator of legal services in a given jurisdiction. A Qualified Lawyer must be identifiable as a currently licensed practitioner in the public records kept by the relevant approved regulator. The registry will engage an independent third party (the Validation Company) to carry out the verification of applicants against the Eligibility Criteria in this Eligibility Policy. The registry reserves the right for the Validation Company to contact applicants in order to request any further information or supporting documentation that it deems necessary to satisfy itself as to whether or not an applicant meets the requirements of this Eligibility Policy. Validation may occur for each registration year.

Registration fees are non-refundable after 5 days of application regardless of the outcome of verification by the registry. Please note that verification may take longer than 5 days in which case, registration fees are still non-refundable. If rejection or cancellation occurs within the first 5 days of application an application fee of £15 +VAT per year per order is still non-refundable. Certain names may be reserved or considered premium names.

23.29

75% off .gb.net domain names - ends 4th January 2016

  1. 75% off .gb.net domain names offer is available to both new and existing customers
  2. Discount will be applied at the basket stage
  3. Discount offer only applies to new purchases
  4. Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price
  5. There are no limits to the number of domain names any individual customer can buy as part of the offer
  6. Offer is not valid on renewals and transfers
  7. Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
  8. Customer may not use the promotion in conjunction with any other promotion offered by Titan Internet
  9. Titan Internet reserve right to end this offer without notice
  10. Offer ends 4th January 2016 at midnight
23.30

60% off .co domain names - ends 30th April 2016

  1. 60% off .co domain names offer is available to both new and existing customers
  2. Discount will be applied at the basket stage
  3. Discount offer only applies to new purchases
  4. Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price
  5. There are no limits to the number of domain names any individual customer can buy as part of the offer
  6. Offer is not valid on renewals and transfers
  7. Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
  8. Customer may not use the promotion in conjunction with any other promotion offered by Titan Internet
  9. Titan Internet reserve right to end this offer without notice
  10. Offer ends 30th April 2016 at midnight
23.31

70% off .rocks domain names - ends 30th June 2016

  1. 70% off .rocks domain offer is available to both new and existing customers
  2. Discount will be applied at the basket stage
  3. Discount offer only applies to new purchases
  4. Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price
  5. There are no limits to the number of domain names any individual customer can buy as part of the offer
  6. Offer is not valid on renewals and transfers
  7. Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
  8. Customer may not use this promotion in conjunction with any other promotion offered by Titan Internet
  9. Titan Internet reserve right to end this offer without notice
  10. Offer ends 30th June 2016 at midnight
23.32

60% off .social domain names - ends 30th June 2016

  1. 60% off .social domain offer is available to both new and existing customers
  2. Discount will be applied at the basket stage
  3. Discount offer only applies to new purchases
  4. Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price
  5. There are no limits to the number of domain names any individual customer can buy as part of the offer
  6. Offer is not valid on renewals and transfers
  7. Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
  8. Customer may not use this promotion in conjunction with any other promotion offered by Titan Internet
  9. Titan Internet reserve right to end this offer without notice
  10. Offer ends 30th June 2016 at midnight
23.33

50% off .live domain names - ends 30th June 2016

  1. 50% off .live domain offer is available to both new and existing customers
  2. Discount will be applied at the basket stage
  3. Discount offer only applies to new purchases
  4. Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price
  5. There are no limits to the number of domain names any individual customer can buy as part of the offer
  6. Offer is not valid on renewals and transfers
  7. Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
  8. Customer may not use this promotion in conjunction with any other promotion offered by Titan Internet
  9. Titan Internet reserve right to end this offer without notice
  10. Offer ends 30th June 2016 at midnight
23.34

75% off .sex .adult .porn and .xxx domain names - ends 31st May 2016

  1. 75% off .sex .adult .porn and .xxx domain offer is available to both new and existing customers
  2. Discount will be applied at the basket stage
  3. Discount offer only applies to new purchases
  4. Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price
  5. There are no limits to the number of domain names any individual customer can buy as part of the offer
  6. Offer is not valid on renewals and transfers
  7. Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
  8. Customer may not use this promotion in conjunction with any other promotion offered by Titan Internet
  9. Titan Internet reserve right to end this offer without notice
  10. Offer ends 31st May 2016 at midnight
23.35

30% off .eu domain names - ends 27th September 2017

  1. 30% off .eu domains offer is available to both new and existing customers
  2. Discount will be applied at the basket stage
  3. Discount offer only applies to new purchases
  4. Discount applies to the first (1st) year domain registration only, any subsequent years will be charged at a standard price
  5. There are no limits to the number of domain names any individual customer can buy as part of the offer
  6. Offer is not valid on renewals and transfers
  7. Following the conclusion of the promotional offer the domain names will be charged at the standard renewal rate
  8. Customer may not use this promotion in conjunction with any other promotion offered by Titan Internet
  9. Titan Internet reserve right to end this offer without notice
  10. Offer ends 27th September 2017 at midnight

By registering a domain name you enter into a contract of registration through our registrars Easyspace Limited or OpenSRS you can find their terms and conditions here;
For Easyspace:
https://www.easyspace.com/terms-and-conditions/domains

For OpenSRS terms and conditions visit:
https://opensrs.com/wp-content/uploads/Tucows_ExhibitA.html

Escalated Complaint Handling Process

We realise that sometimes things don’t go according to plan, despite training all our staff to ensure things run smoothly. So while we always aim to provide top quality service, we recognise that there may be times when things go wrong. All members of our staff will always do their very best to help, but there may be times when our customers need extra assistance to sort out certain issues.

We want to make this process as easy as possible for you and are committed to doing everything we can to resolve customer complaints. If you feel you need extra assistance, please email us at customerescalations@titaninternet.co.uk and our customer services team will investigate and propose a solution, we will acknowledge your complaint within 1 working day. If you are not happy with the solution your case will be escalated to the Customer Services Manager.

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