Managed Services

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Managed Service Bundles

Managed Service Bundle 1

We include everything you need to ensure maxiumum performance, uptime and data security such as Daily Backups, Server Health Monitoring, Security Updates and 24x7 Monitoring of Services.

Basic Backup Management
Advanced Alerting & Housekeeping
Patch Management
Premium Support

Managed Service Bundle 2

This service extends Bundle 1 to include Image-based server backups; required for bare-metal Disaster Recovery solutions or system rollbacks.

Advanced Backup Management
Advanced Alerting & Housekeeping
Patch Management
Premium Support

Premium Support

If you require something outside of the daily service, such as installing or configuring new software, our engineers are available to provide expert assistance. Typically we are asked to setup new websites or databases or help provide application diagnostics.

Up to 5hr/month of Titan Engineer time

N.B : This module is not available outside of a bundle.

Individual Modules

Basic Backup Management Module

We’ll backup your server according to your requirements and check those backups every single day.

150GB NAS space
Presentation via iSCSI, NFS or SMB
Backups monitored and maintained by TITAN
Backups rotated according to requirement
Drive freespace monitoring and alerting
Additional space available for purchase on request

Advanced Backup Management Module

Using Image-based backup software we’ll backup your server according to your requirements and check those backups every day.

500GB NAS space
Presentation via iSCSI, NFS or SMB
Image backups for full system snapshotting and disaster recovery
Backups monitored and maintained by TITAN
Backups rotated according to requirement
Drive freespace monitoring and alerting
Additional space available for purchase on request

Basic Alerting Module

Useful for customers who run custom software or services and want visibility of service outages.

Email and SMS alerts direct to customer contact
Unlimited Email alerts per month
Up to 50 SMS’s per month
Up to 10 monitors per system
Monitor options include freespace, ping, service, SNMP, HTTP

Advanced Alerting and Housekeeping

Server uptime monitoring is not enough. To ensure your service is operating correctly all aspects of that service must be monitored. Why not just leave it to us - we’ll keep things running 24x7 on your behalf.

Alerts directly to TITAN NOC
Freespace monitors to TITAN
Service monitoring to TITAN*
Option to receive specified monitor alerts directly
Emailable reports upon request

Unlimited Email alerts per month
200 SMS’s per month
Unlimited monitors per system
Log rotation and basic system housekeeping included
Server Health Monitoring

* Monitored applications or services not on the TITAN supported products list will be sent to customer directly

Patch Management Module

Let us manage the testing and installation of security updates, done at a time convenient to your service.

Operating System patches and updates.
TITAN Supported products patches and updates
Service Packs by arrangement with customer