- Basic Backup Management
- Advanced Alerting & Housekeeping
- Patch Management
- Premium Support
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Managed Services
Titan offers a full range of Managed Services for those who do not wish, or are unable to, manage servers themselves. We have modularised the Managed Service such that you need only take the services you need; however we offer two bundles which include a number of modules at a discounted rate plus additional support.
Managed Service Bundle 1
This is our most popular service; everything you need to maintain reliability
and security is included such as Daily Backups, Server Health Monitoring,
Security Updates and 24x7 Monitoring of Services.
Managed Service Bundle 2
This service extends the Bundle 1 to include Server Image-based backups;
required for bare-metal Disaster Recovery or system rollbacks.
- Advanced Backup Management
- Advanced Alerting & Housekeeping
- Patch Management
- Premium Support
Premium Support
This will cover all aspects of running or maintaining a server above and
beyond the other modules. TITAN will assist in the setting up of IIS/Apache
websites, application diagnostics, database setup, etc on products on the
TITAN Supported products list.N.B : This module is not available outside of a bundle.
Up to 5hr/month of Titan Engineer time
Basic Backup Management Module
We’ll backup your server according to your requirements and check those backups every single day.
- 150GB NAS space
- Presentation via iSCSI, NFS or SMB
- Backups monitored and maintained by TITAN
- Backups rotated according to requirement
- Drive freespace monitoring and alerting
- Additional space available for purchase on request
Advanced Backup Management Module
Using Image-based backup software we’ll backup your server according
to your requirements and check those backups every day.
- 500GB NAS space
- Presentation via iSCSI, NFS or SMB
- Image backups for full system snapshotting and disaster recovery
- Backups monitored and maintained by TITAN
- Backups rotated according to requirement
- Drive freespace monitoring and alerting
- Additional space available for purchase on request
Basic Alerting Module
Useful for customers who run custom software or services and want visibility
of service outages.
* Monitored applications or services not on the TITAN supported products list will be sent to customer
directly
- Email and SMS alerts direct to customer contact
- Unlimited Email alerts per month
- Up to 50 SMS’s per month
- Up to 10 monitors per system
- Monitor options include freespace, ping, service, SNMP, HTTP
* Monitored applications or services not on the TITAN supported products list will be sent to customer
directly
Patch Management Module
Let us manage the testing and installation of security updates, done at
a time convenient to your service.
- Operating System patches and updates.
- TITAN Supported products patches and updates
- Service Packs by arrangement with customer
